Help Desk Support

We know how important customer support is to your industry. That's why we're committed to answering your questions and resolving your issues fast and effectively.  PharmaVigilant's Help Desk provides three levels of support* based on your clinical study needs:

Basic: 

• Hours of support: 8:00 AM to 5:00 PM EST Monday through Friday, excluding holidays

Intermediate:

• Hours of support: 8:00 AM to 8:00 PM EST Monday through Friday, excluding holidays

Advanced: 

• Hours of support: 8:00 AM to 2:00 AM EST Monday through Friday, excluding holidays

*For clients who seek additional levels of support, the hours can be increased upon request. 

Supporting your clinical study needs

The Help Desk can either be supported by PharmaVigilant or it can be outsourced to the client or another supporting vendor (such as a CRO).   PharmaVigilant's InSpire Control Center software program provides administration functions to allow Help Desk representatives to oversee all user rights, roles, and system activity.

All support levels feature:

• Telephone and online support
• 1 hour call-back response
• Monthly call status reports